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Our Commitment to You

Lumière Medispa was conceived by award-winning Aesthetic Nurse Practitioner, Adrian Baker, to meet the growing demand for safe and effective cosmetic skin-health care. 

Our whole team commitment to you is to help you look naturally refreshed, healthy and confident, with exceptional care throughout. To meet our commitment we have our own patient charter with the following principles:

• Uphold Patient Safety

• Individualised Patient Care

• Professional Practitioners

• Natural Results

• Ongoing Support and Aftercare

• Continued Professional Development

You can read more on what each of these principles mean below.

Lumiere MediSpa Patient Charter

• Uphold Patient Safety

Your safety is our greatest priority when you are having treatments at Lumiere MediSpa. We always provide a thorough face-to-face consultation before any treatments are undertaken. This isn't an opportunity to sell you products or treatments, but is focused on the assessment of your concerns, skin or body appearance and medical history. This ensures that you are medically safe to have any treatments we may suggest. We only provide treatments that have a proven track record for safety and hold CE and FDA licensing. This assures that the treatments you receive have been rigorously tested and are safe to use for their intended purpose.

• Individualised Patient Care

We commit to place the people we provide services to at the heart of the care we provide, without commercial bias, considering the person’s dignity, humanity and equality, through compassionate and individualised care planning, that is based upon the person’s needs and requirements. We will ensure that people in in our care are empowered in decision making by providing full information of the treatment choices available, including the risks and benefits, allowing people to make fully informed decisions.

• Professional Practitioners For Injections-based Treatments

We hold a core belief that only medical professionals, with professional accountability to you, should provide injectable medical aesthetic services. We commit that you will only ever receive injection based treatments from registered medical professionals. Our team of professionals will always provide you with the utmost professionalism and care before, during, and after your treatments

As a well known and respected Aesthetic Nurse Practitioner, Adrian Baker is the Director and clinical lead for Lumiere Medispa and oversees all staff to ensure all relevant standards are being adhered to. For your peace of mind, Nurses are registered with the Nursing and Midwifery Council (NMC) and are accountable for the care and treatments they provide to you, as well as that delivered by any non-registered staff, under the NMC Code. You can read about what the NMC professional Code means for patients and service users and the kind of nursing care you can expect, HERE. All of our Aestheticians are educated to NVQ level 3 and above in health and beauty and provide all of our non-injection based treatments under the clinical supervision of Adrian Baker.

• Natural Results

We want to help you look naturally fresher in appearance; keeping you looking like you, where every day is your best skin day. We achieve this through a thorough medical and skin consultation to ascertain what you would like to achieve and your skin appearance goals. Skin treatment planning is as individual as you are, and we commit to adopt an individual holistic approach to facial rejuvenation and skin health.

• Ongoing Support and Aftercare

Our care does not finish when you leave the clinic. Following a procedure you will always be provided with an out of hours contact for your personal practitioner who is available for any out of hours urgent aftercare advice required. You may also call our reception team during clinic hours, who will be able to assist you in any non urgent enquiries, or arrange a telephone call back to you from your practitioner.

• Continued Professional Development

"Commit yourself to lifelong learning. The most valuable asset you'll ever have is your mind and what you put in it" - Brian Kenny.

All medical practitioners must maintain professional registration to practice through continued professional development and evidence-based lifelong learning. Our staff commit to continue to undertake further education and professional development to keep knowledge and expertise within facial aesthetics up to date and relevant. This is important to ensure our patients are receiving the very best techniques and treatments available.