Terms and Conditions

Appointment Cancellation

Please note Lumière Medispa operates on a 24 hour cancellation policy. If you wish to cancel or rearrange appointments, we kindly ask you to give us 24 hours notice. We reserve the right to charge the cost of the appointment if there is a no show or adequate notice is not given. Credit card details will be taken to confirm the bookings from new clients. For complimentary consultations, a £50 no show fee is chargeable if adequate notice is not given.

That aside, if you are unwell or have a cold sore (herpes) or any other skin rash or condition, please phone the clinic to check if you should still attend your appointment. Your general medical health is important for you and to us, and we are happy to reschedule your aesthetic treatment if necessary.

To change or cancel your appointment

Please phone Lumière Medispa on 01844 278362 and speak to a member of our team if you wish to change or cancel your appointment. We strive to ensure that we are always available to you by phone 7 days a week , however you may not always be able to speak with your practitioner straight away. In this case, a message will be taken to hand over and they will call back at a convenient time for you.

Our current clinic treatment times are:

  • 10.00am to 2.00pm – Thursday
  • 10.00am to 12.00pm – 3 Saturdays a month
  • 2.00pm to 8.00pm - 1 Thurday a month

More clinic treatment times coming soon!

Clinic contact numbers as follows:

01844 278362

Courses

Treatment courses are non- refundable, however balances for outstanding treatments can be transferred to alternative aesthetic treatments. Please speak to your Nurse regarding this. Please also note we may recommend a change in your treatment programme during your course of treatments to meet your individual needs.

Policy on Smoking

Smoking is not permitted inside or on clinic premises.

Policy on Children

We regret that we are unable to allow children to remain unaccompanied in the reception area. Our Front of House staff are neither trained nor insured to look after children, and we respectfully ask our clients to refrain from asking our receptionist to watch their children during treatments.
For safety reasons, children are not allowed in the treatment rooms at any time.

Policy on Pets

We regret that we are unable to allow pets in the clinic for hygiene reasons.

Promotional Offers

All offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases.

Gift Vouchers

Gift Vouchers are non-refundable, cannot be exchanged for cash and will state how long they are valid for. Limited to one voucher per person. Gift Vouchers cannot be used for prescription medication or in conjunction with any other offers. Please bring your gift voucher with you to your appointment.

Treatment Results

Your practitioner will discuss treatment expectations at your consultation and will strive to achieve the best result for you, However, treatment results may vary from person to person and no guarantee of an exact result can be provided. This is due to individual skin types, conditions, age and degree of ageing appearance.

Refunds

We do not provide refunds on treatments that have been provided. We encourage you to speak to your practitioner if you feel dissatisfied regarding treatment.

Compliments and Complaints Policy

We know that we have many happy patients and if you are particular please with your treatments we would love you tell others about the great service they could receive with us too. You can do this by email, Facebook reviews, Google reviews or via our booking page https://lumieremedispa.setmore.com/reviews

If we haven't achieved quite met your expectations, please allow us the opportunity to say sorry and discuss this with you.  In the first instance we encourage you to speak with your practitioner. If you still feel that the issue has not been resolved to your satisfaction then a formal complaint should be made by e-mail to the Managing Nurse Director, Adrian Baker, at adrian@lumieremedispa.co.uk, using the term "FORMAL COMPLAINT" in the subject line. We aim to acknowledge complaints within 5 working days.

 

Thank You